ATC: Technical Assistance

SERVICE MAKES DIFFERENCE

Products are relevant, but not enough. The real added-value for a company is represented by the service supporting the products.

Our Technical Assistance team is ready to support you!

  • We accompany you in the pre-sales phase to support you in choosing the right solution for your needs.
  • We support you in the after-sales phase for the resolution of any anomalies, for the identification of the correct spare parts, to help you find the technical documentation related to the products.
  • We take care of the training and qualification of the network of dealers and technicians, planning training courses.

 

TRAINING

We organize practical-theoretical courses aimed at technicians and the sales force. The courses will be organized throughout the year, divided into sessions, and will address various issues with the aim of qualifying operators and maintenance workers as well as commercial agents.

Why take our courses?

The courses are held by Elframo personnel, specialized in the technical and commercial fields. During the courses, various issues will be addressed to transfer to participants all the information necessary for the sale, installation and maintenance of Elframo brand solutions.

Here are the dates of the next courses that will be held in attendance at our headquarters in Via Cavalli, 40 in Bergamo.

22/09 & 23/09 – registration by 16/09
27/10 & 28/10 – registration by 21/10
24/11 & 25/11 – registration by 18/11

There are also dates for our online trainings. The courses will take place electronically on the following dates:

SPRING SESSION

14/04 – registration by 12/04 (Italian language)

28/04 – registration by 26/04 (English language)

05/05 – registration by 03/05 (French language)

19/05 – registration by 17/05 (German language)

04/06 – registration by 02/06 (Russian language)

AUTUMN SESSION

15/09 – registration by 13/09 (Italian language)

06/10 – registration by 04/10 (English language)

13/10 – registration by 11/10 (French language)

20/10 – registration by 18/10 (German language)

03/11 – registration by 01/06 (Russian language)

Below the agenda related to the online training:

08.30 – 09.30 Basic range

09.30 – 10.30 Digital range

10.30 – 11.30 VE Electronic range

11.30 – 12.30 Fryers overview

At the end of each session, about 10 minutes are provided for any questions.

The maximum term of the participants is: 8 people. Skype required.

Do you want to sign up?

Send an email to e.barcella@elframo.it  with your name and surname and you will receive all the details.