{"id":11685,"date":"2024-03-04T09:48:49","date_gmt":"2024-03-04T09:48:49","guid":{"rendered":"https:\/\/www.elframo.com\/?p=11685"},"modified":"2024-03-25T10:27:58","modified_gmt":"2024-03-25T10:27:58","slug":"elframo-the-new-ticketing-platform-for-technical-assistance","status":"publish","type":"post","link":"https:\/\/www.elframo.com\/en\/news-en\/elframo-the-new-ticketing-platform-for-technical-assistance\/","title":{"rendered":"NEW TICKETING PLATFORM"},"content":{"rendered":"

We are delighted to announce a new chapter of the story of Elframo, a story about customer sevice:\u00a0 the launch of the new Ticketing Platform for Technical Assistance. Crafed to semplify support requests process, this innovation allows us to elevate our customer\u2019s experience towards new levels of efficiency.<\/p>\n

 <\/p>\n

Semplify the Technical Assistance with intuitiveness<\/strong><\/p>\n

Our Ticketing Platform offers an intuitive experience to report critical issues, support requests, codes requests, documents requests, spare parts requests and quotations.<\/p>\n

Its user-friendly interface allows users to navigate effortlessly through many options, allowing to perform reports in a quick and easy way.<\/p>\n

 <\/p>\n

Advantages of the Ticketing Platform<\/strong><\/p>\n

    \n
  1. EFFICIENT AUTOMATION<\/strong>: managing support requests has never been so easy. The automation of the process ensures a fast and accurate management of the reports.<\/li>\n
  2. TRACEABILITY<\/strong>: monitoring the progress of the requests become reality; users can control their requests status and have a history of reports in order to improve the comprehension and the anticipation of their future needs.<\/li>\n
  3. FAST RESPONSE<\/strong>: face critical issues in a prompt way is essential. The new Platform allows our technicians to quickly and effectively take charge of the reports.<\/li>\n<\/ol>\n

     <\/p>\n

    Usage guide<\/strong><\/p>\n